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Airtel Ghana Partners Aeromobile To Introduce Industry First In-Flight Roaming Services For Customers

By Raphael Aidoo Nyame
Rosy Fynn, Marketing Director of Airtel Ghana
Rosy Fynn, Marketing Director of Airtel Ghana

[12 December 2016] Airtel, the Smartphone Network and Ghana’s market leader in roaming services has in partnership with AeroMobile, a global leader in airborne connectivity, introduced in-flight roaming services for its post-paid customers.

First of its kind in Ghana, the service enables customers to stay connected with family, friends and business partners on board any plane with AeroMobile connections anywhere in the world.

The novelty service allows Airtel post-paid customers to make phone calls, txt, send multimedia messages and access their favourite social media platforms during their flights.

Airtel currently has the widest roaming coverage in over 170 countries and has partnerships with more than 400 network operators globally. This expansive network affords Airtel customers the unique advantage of staying in touch around the world.

Speaking on the latest addition to Airtel’s superior offerings for customers, Rosy Fynn, Marketing Director of the company said “As a business our number one priority is to delight our customers by going beyond providing just telecom solutions to include lifestyle offerings. Through extensive engagements, we are aware that customers want to stay in touch without boundaries anywhere in the world.

Over the years we have responded to this need by providing the widest roaming services through our extensive network of partners to ensure customers remain connected across 170 countries. This latest partnership with AeroMobile is a game-changer that empowers our post –paid customers to stay in touch with their significant others even when they are in-flight virtually anywhere in the world.

This is about connecting people without boundaries, without limitations and we are delighted to be leading in this space as the only mobile telecom operator in the country providing this service”.

She continued “At Airtel, we are firm believers in innovation that enriches the lives of our customers. We have consistently led the industry in products and service innovation.

We lead in data and digital innovation providing unmatched products and services for our data customers. We are also the only telecom operator that has a bespoke service category designed for high value customers – Airtel Premier – the consummate telecom and lifestyle solutions for high value customers providing unparalleled benefits such as VVIP access to over 700 Airport Lounges the world over. With the addition of in-flight connectivity, Airtel customers are truly connected without limits and borders”.

Airtel continues to rely on its wide network and partnerships to open up the continent and the world to its customers. The telecom giant is present in 16 countries across Africa and through its One Network product, enables customers to roam seamlessly within the Pan-African community. Customers on the One Network receive calls for free whilst roaming on the continent.

The AeroMobile service, available above 20,000 feet and during the cruise phase of the flight, enables customers to use voice, SMS, MMS and data services.

AeroMobile provides services for the aviation industry enabling airline passengers to use their mobile phones for voice, text and data inflight. Since launch over 38 million passengers have connected to the in-flight network to send and receive over 51million SMS, use more than 1.7million call minutes and over 1.6 million MBs of data.

Accessing the service in-flight
Whilst in-flight above 20,000 feet, Airtel customers can access the service by turning on their data roaming service and connecting to AeroMobile.

Airtel Ghana, the Smartphone Network is the industry leader in data and digital innovation.

About Bharti Airtel
Bharti Airtel Limited is a leading global telecommunications company with operations in 18 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G and 4G wireless services and mobile commerce. Bharti Airtel had over 359 million customers across its operations at the end of July 2016.

About Airtel in Africa
Airtel is driven by the vision of providing affordable and innovative mobile services to all. Airtel has 17 operations in Africa: Burkina Faso, Chad, Democratic Republic of the Congo, and Republic of the Congo, Gabon, Ghana, Kenya, Malawi, Madagascar, Niger, Nigeria, Rwanda, Seychelles, Sierra Leone, Tanzania, Uganda and Zambia. Airtel International is a Bharti Airtel company. For more information, please visit www.airtel.com, or ‘like’ the Airtel Ghana Facebook page via www.facebook.com/airtelgh or follow us on Twitter via the handle @airtelghana.





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