Skye Bank unveils customer service charter, pledges sustainability, accountability
Skye Bank Plc on Wednesday unveiled a Customer Service Charter, as part of its strategy to enhance sustainable customer partnership and accountability in its services, .
The Group Managing Director/Chief Executive Officer of the bank, Kehinde Durosinmi-Etti, described the charter as the bank's contract with its customers to demonstrate its commitment to providing quality customer service through its people, processes and systems.
Durosinmi-Etti spoke at the launch of the charter in Lagos.
According to him, the charter is designed to enable the bank leverage its knowledge, products, seamless processes and top of the range technology to deliver exceptional services that will make the bank remain competitive to the customers.
Describing it as a pacesetting and industry-defining innovation, the Skye Bank boss pointed out that the introduction of the charter would enhance processes to meet commitments made to customers by the bank, transparency , as well as improve its over all services.
He submitted that the services offered by the bank are guided by a set of principles that define its character and culture, adding that these principles are the fundamentals on which the charter was established.
'This charter outlines the type of service we aim to provide, how customers can contact us to give us feedback, especially on areas of improvement and how they can partner with us for continuous service improvement', he said.
Durosinmi-Etti who noted that customer service remained the key differentiator in the financial services industry all over the world, said the charter became imperative because 'today's customers are more sophisticated, discerning and more demanding than ever before.'
He described the introduction of the charter as a milestone in the bank's customer service journey, adding that the bank has employed the services of professional accountants and auditors to enhance effectiveness and sustainability of the project.