Poor services: NCC may ban telecoms promos again
By The Citizen
There are strong indications that the Nigerian Communications Commission may place another ban on promotions by telecoms operators five weeks after it lifted an earlier ban.
This is because of the worsening quality of services being rendered by the operators in recent times, especially after the lifting of the previous ban on promos by the NCC on April 11, 2013.
Our correspondent gathered from a top source at the NCC that the commission had been inundated with series of complaints from subscribers as regards poor service quality.
It was also learnt that NCC had sent queries to the affected operators.
The Director, Public Affairs, NCC, Mr. Tony Ojobo, said the commission was currently evaluating the correlation between the decline in quality of service and the lifting of ban on promos.
According to him, the evaluation is informed by the series of complaints received from subscribers on the declining QoS.
'The study is to determine whether the recent lifting of ban o telecoms promos has any impacts on the networks,' he said.
Our correspondent also gathered that if eventually NCC established any correlation between the two variables, it might restore the ban on promos.
Last month, the commission lifted the ban placed on promos by three Global System of Mobile communication network operators, Airtel Nigeria, Globacom and Etisalat Nigeria.
Ojobo had said then that the lifting of the ban was because the service providers met the regulatory body's December 2012 Key Performance Indicators.
He, however, said that the ban placed on promos by MTN Nigeria was still in force.
'The ban on MTN still remains in force until the KPIs are met. We expect that the networks will all continue to provide good QoS,' he said.
The NCC, on November 12, 2012, had placed a blanket ban on all promotions and lotteries by telecoms operators, particularly the GSM networks.
It had said then that the ban was introduced because it was being inundated with many complaints from consumers and stakeholders against the various promotions offered by the operators.
Ojobo said the commission carefully evaluated the complaints in order to sustain the integrity of the networks, adding that they were also evaluated in the general interest of consumers and the socio-economic impact they had.
Responding to enquiries by our correspondent on the continuous ban on promos by the network, the General Manager, Corporate Affairs, MTN Nigeria, Mrs. Funmilayo Omogbenigun, had said, 'With respect to the ban on MTN promos by the NCC based on concerns over quality of service, we continue to make significant strides with our network optimisation and expansion project, which commenced mid 2012. (Punch)