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Ecobank sets up toll-free lines for customers

By The Citizen



Ecobank Nigeria, on Monday, announced the deployment of toll free telephone lines, in a bid to boost its customer service delivery.

According to a statement from the bank, the toll free lines will impact on service delivery positively as customers will be encouraged to use the lines for speedy resolution of issues and other customer-related activities.

'A comprehensive marketing communication campaign is being deployed to inform existing and prospective customers of the toll free lines which will be used at no cost to the customer,' the bank said, adding that, 'the need to put the customers first in all activities informed the decision to deploy the toll free lines at no charge to the customer.'

The statement quoted the Deputy Managing Director, Tony Okpanachi, as saying, 'Toll free numbers have become a reliable channel for customer feedback among businesses that are keen on excellent customer service.'

According to the bank, the toll free lines campaign will, among other things: generate awareness of the lines among existing and prospective customers, provide information on the telephone lines and a how-to-use guide; and encourage customers to use the toll free line(s) for all enquiries and other customer centred activities.

Incorporated as a public limited liability company in 1986, Ecobank Nigeria is a subsidiary of Africa's leading independent banking group, Ecobank Transnational Incorporated.

Ecobank is a full-service bank providing wholesale, retail, investment and transaction banking services and products to governments, financial institutions, multinationals, international organizations, medium, small and micro businesses and individuals.



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kelly plowmam | 6/4/2015 9:17:00 PM
I have made my 850 usd transfer please transfer my funds into my fidelity account x83633970 as as possible pleAse
Salisu | 12/7/2016 4:14:00 PM
Kindly reverse my transaction with stanbic atm point on the 05/12/16 at kasuwar barci kaduna
Adebanji | 12/13/2016 7:32:00 AM
Kindly reverse back my funds,it was deducted 11\12\2016...ado ekiti...
joy | 2/4/2017 6:53:00 PM
I have money in my account I Cnt withdraw my money and it going up to A week now I registered for alert my account dnt work well at all
OLAITAN kanorudeen | 2/27/2017 4:31:00 PM
Please credit me back my money which I didn't collect from gt bank atm
zaazoo | 3/15/2017 1:51:00 PM
i need my money back. i have not done any transaction.
Linus Ahmadu Michael | 3/17/2017 2:52:00 PM
15/3/2017 kindly reverse my money that i made transaction at fcmb kachia the amount is 30,00000 naira
Tunde olorunleke | 4/15/2017 9:00:00 PM
Pls kindly reverse the transaction ,i made a withdrawal at Zenith bank ATM post plot1400/1401 Oro Ago Garki 2 Abj on 14/4/2017 at 2:30pm,the machine denied me #15,000 up till now no reversal of the debit on my account
hammed Olamide olalekan | 5/25/2017 9:42:00 PM
pls help me reverse my 33k I transferred to my diamond acct today at iwo road
Okobi Jude | 7/20/2017 1:35:00 PM
l have money in my account and I can't withdraw money from my account, what's happening?
Okoroafor ifeanyi | 8/8/2017 10:16:00 AM
Hi eco
ISAAC .A .SALAMI | 9/4/2017 11:21:00 AM
I got an account with formal AIB. Which was mag
Tunde | 10/25/2017 3:08:00 PM
Please kindly reverse my Atm transaction at PHC international Airport UBA ATM transaction of 5000.
adeyemibabatunde | 1/10/2018 3:08:00 PM
l make a complain at somolu eco bank that lwant to closing my account