MTN Business serious about driving its African expansion
Service provider determined to drive standardised service delivery across Africa - appointment of a GM key step in strategy
Thursday, 18 March 2010 – Johannesburg; MTN Business, a wholly owned division of MTN SA, is proud to announce the recent appointment of Johnny Aucamp to General Manager for Strategic Relations and Business Development in Africa.
Angela Gahagan, executive at MTN Business is thrilled to add in-depth continent experience to her already industry leading executive team. “This appointment reiterates my commitment to offer corporations all over the African continent and other emerging markets our “360 degree” service offering – an approach that is designed to offer client's peace of mind in their communication needs, pinned on reliability and availability.”
MTN Business understands that many companies have (or are considering) expanded into Africa and as such, require the same level of service and communication solutions they have become accustomed too – especially those operating from South Africa.
Says Aucamp; “I am thrilled to be apart of the MTN Business team. My role will be to liaise with all the various MTN offices in Africaand drive our standardised service delivery vision, enabling customers to interact with one company – MTN Business – for all their ICT needs.”
MTN Business's African strategy is simple – to enable a standardised approach to services and solutions delivery, enabling customers to reach their true business potential and maximise growth opportunities across all relevant borders – no matter what set of unique challenges each may hold.
Adds Aucamp; “This is achieved by providing universal Service Level Agreements (SLA's) across the continent and providing a common interface to a support infrastructure via one company - MTN Business. With a footprint in 21 counties including 16 in Africa, through our parent company, we are able to deliver services across a number of countries within realistic timeframes, considering the local market conditions are understood and the building blocks of doing business have successfully been undertaken.”
MTN Business plans on forming integral partnerships with customers to assist their growth into Africa on the back of their physical presence. “We plan to intrinsically understand our customers needs when venturing into Africa and for what reason, before we present the relevant approach. This approach can include mobile communications, fixed line and ISP services, data centre and managed services including security, exchange and even hosted PABX. It's the reliability and flexibility customers require to conduct business within a foreign country.”
Continues Aucamp; “Certainly Africa is rife with its own set of challenges – but without them business cannot grow. However I believe with a customer-centric strategy that incorporates locally operated companies together with our own delivery capabilities and footprint; we can succeed. I want businesses to view MTN Business as a partner of choice in Africano matter what the ICT requirement and know that we can and will deliver the most superior service available.”
Concludes Gahagan, “I am confident that our extensive regulatory knowledge, world-class network, specialist skills - and now dedicated GM resource - will drive a successful African expansion model for MTN Business and enable our customers to infiltrate and flourish across a burgeoning continent.”
About MTN Business
MTN Business, the business channel of MTN SA, is focused on providing business communication solutions to both small and large businesses as well as the public sector. MTN Business is structured in such a way to best deliver on reliability and availability to organisations.
Our range of converged communications solutions range from services routed in the cellular industry through to those in the Internet Service Provider industry, as well as unique solutions that combine the best of the World of IP and GSM. For more information, please visit www.mtnbusiness.co.za
For more information, please contact:
Claudia Ferguson
Orange Ink Public Relations
011 704 3894
[email protected]