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We Need Innovative Changes, Delta State SSG Charge SERVICOM Officers

By Kenneth Orusi, The Nigerian Voice, Asaba
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The Secretary to the Delta State Government (SSG), Mr Festus Ovie Agas, has charged SERVICOM NODAL officers in the state to brace up with the 21st century challenges.

The SSG gave the charge Wednesday at a One-day refresher workshop for SERVICOM NODAL Officers on “General Overview of SERVICOM in Delta State at Hotel Benezia, Asaba.

He said SERVICOM Officers should take advantage of the workshop to learn new ideas to enhance their jobs.

In his welcome address, the Special Adviser (SA) to the Delta State governor on Labour Relations and SERVICOM, Comrade Mike Okeme, said the retraining would reinvigorate the SERVICOM ideals in the state.

“Global trends in the public service advocate for the need for the public servants to imbibe service culture and ethics that will put them in the position of meeting the ever increasing expectations of citizens or clients”, he noted.

According him, service delivery is no doubt a very vital component of the SMART Agenda of the present administration, “because efficient, timely and quality service delivery is required by the government to drive the cardinal programmes of the state in line with the present administration’s mantra of prosperity for all Deltans”.

Okeme noted that there must be improvement in human welfare with specific reference to affordable and better quality service in the areas of health, education, agriculture, provision of clean water and electricity among others”.

Hos, Reginald Bayoko, left, SSG, Ovie Agas, middle and SA Labour and SERVICOM, Mike Okeme right

While revealing that the training was packaged to exposed SERVICOM Officers to basic ideals of service delivery in line with global best practices, he added that the training was first in the series of training and retraining that SERVICOM Officers would be exposed to in order to increase their efficiency and effectiveness in terms of service delivery.

He expressed hope that the training and retraining of SERVICOM Officers in the state would no doubt increase their capacities as well as human development just as he task participants to be very attentive.

The workshop deliberated on topical issues such as: SERVICOM and the Nigeria Public Service: The Genesis of SERVICOM, The Role of SERVICOM In MDAs, Introduction to service excellence, service delivery dynamics: The SERVICOM road map for excellence, SERVICOM pathway to change and Achieving a culture of service excellence in Delta State: The SERVICOM approach, Analyzing the public service culture, moment of truth and key challenges and way forward delivered by Mr EddieAmanam and Mr Gbenga Olore respectively.

A participant, Jarekery Godly Oghenero, the training would enable him to deliver as at when due, promising to deliver quality services and to perform better.

Another respondent, Ugbuka Augustus, said the programme had enabled him to acquire skills and strategies required services goals are better achieved.

While Mrs Nana Ruth, noted that she would identify and address the challenges of service failure timely, honestly and fairly to all clients.