Jumia Travel Customers' Choice Selection
Accra, 16th December, 2016 – Jumia Travel, Africa’s leading online hotel booking website has taken another giant step in satisfying its loyal customers by ranking the various hotels taking into consideration the reviews and comments these customers place on their website.
This exercise which is dubbed the ‘’Jumia Travel Customer’s Choice Selection’’ is primarily aimed at showing customers the hotels who performed creditably well, and are recommended by the company. The basic criteria used in this selection process was based on the number of good reviews the hotel gets from it’s customers all year round.
On www.travel.jumia.com , one of the things we do to break down the barriers of travelling in Africa, is listing reviews of hotels by Jumia Travel customers. After staying at the hotel, every customer rates the hotel between 0 and 10 on different dimensions like security, accessibility staff and comfort and might add more specific feedback to the review. The objective is twofold: the reviews help future Jumia Travel customers to choose their perfect place to stay, and at the same time they help hotels to improve their services. We believe that these two together contribute to growing the hospitality and tourism business on the continent’’ - said Eduard Meyjes, Global head of Revenue Management.
Claire Staal, MD of Jumia Travel Ghana also added ‘’Anytime I want to make a booking or buy a product, I need to check for reviews from other people who have used the product or service. This gives me the confidence to either buy the product or use the service. This Customer Selection Choice will further enhance the already existing great relationship between Jumia Travel and our hotel partners as well as give customers more assurance that the hotels they have doubts about are actually great because other guests like them have used the service.’’
Hotel managers have expressed content about becoming part of the Customers' Choice selection initiative.
About Jumia Travel
Jumia Travel ( travel.jumia.com ) is Africa's No.1 hotel booking website, allowing you to get the best prices for more than 25,000 hotels in Africa and more than 200,000 hotels around the world.
Our ambition is to bring every bit of available accommodation online, and to create the easiest and cheapest way for customers to book it.
At Jumia Travel, we have hundreds of travel specialists constantly in touch with our customers. Our offices are located in Lagos (Nigeria), Accra (Ghana), Dakar (Senegal), Abidjan (Ivory Coast), Algiers (Algeria), Douala (Cameroon), Kampala (Uganda), Dar Es Salaam (Tanzania), Nairobi (Kenya) and Addis Ababa (Ethiopia).
Before June 2016, Jumia Travel was known as Jovago.
Jumia Travel was founded in 2013 by Jumia and is backed by MTN, Rocket Internet, Millicom, Orange, Axa and financial partners.