Stanbic IBTC Pension Managers Enhances Service Channels

By Philip Odiakose
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Stanbic IBTC Pension Managers Limited in line with its commitment to enriching customer experience has said it would continue to broaden and enhance its service channels for efficient service delivery. This, the leading pension fund administrator in the country said, is in fulfillment of its promise to provide quality and stress-free pension fund administration and financial management services to its clients and Nigerians wherever they may be.

The Chief Executive of Stanbic IBTC Pension Managers Limited, Eric Fajemisin, said that the cardinal value propositions of the PFA are participation, accessibility, quality, convenience and efficiency. Stanbic IBTC Pension Managers can be reached via a number of service channels, which include its over 217 branch offices spread across the country, its 24-hour multilingual contact centre, SMS, Stanbic IBTC ATMs, email, its mobile office, mobile app, and the Pension Guru online, Fajemisin said, adding that the PFA is committed to ensuring that clients are able to experience excellent and convenient service in any of its touch points.

According to Fajemisin, “Our promise is to avail as many Nigerians as possible the opportunity to have quality pension fund administration and financial services, which will enable a life of comfort in retirement. To achieve that, we have continued to broaden our service channels so that we can reach as many Nigerians as possible and encourage participation in the Contributory Pension Scheme.”

Fajemisin said Stanbic IBTC Pension Managers will constantly explore additional avenues were Nigerians can conveniently access its services to meet their pension and retirement needs. He further added that Stanbic IBTC Pension Managers is backed by the necessary experience, strong and sound financial clout of the Standard Bank Group, to ensure efficiency in the management and safety of clients’ investments.

“In our 10 years of existence, we have emerged Nigeria’s leading PFA with over one million retirement savings account holders and assets under management in excess of N1 trillion, paying more than N2.1 billion to over 38,000 retirees monthly. Over N204 billion has been paid to retirees since we commenced operations in 2005. Our aim is to continue to set higher standards of service delivery and ensure that our retirement savings account holders derive maximum value from their contributions,” Fajemisin said.

Stanbic IBTC Pension Managers is a subsidiary of Stanbic IBTC Holdings, a member of Standard Bank Group, a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Standard Bank Group is the largest African bank by assets and earnings. It is rooted in Africa with strategic representation in 20 countries on the African continent, including South Africa. Standard Bank has been in operation for over 153 years and is focused on building first-class, on-the-ground financial services organisations in chosen countries in Africa and connecting other selected emerging markets to Africa and to each other, applying sector expertise, particularly in natural resources, globally.