Ecobank Nigeria top managers to serve as Branch Tellers
Ecobank Nigeria has commenced an excellent service campaign, deploying 3,000 top managers as Branch Tellers nationwide. This campaign will give the management of the bank firsthand knowledge of the customers and their perception as well as enable the managers to have a better insight into the operations of the banking halls.
The senior managers will work as paying and receiving tellers and ATM custodians while at the branches. They will have the golden opportunity to observe the challenges faced by staff and customers and address such immediately.
The campaign is taking the senior managers to selected branches of the bank across the country, who will work as tellers and provide other services in the banking halls given them the opportunity to enhance staff relationship with bank customers.Commenting on the exercise, Head of Customer Service Quality, Itai Muktar said: 'It's an opportunity to get closer to our customers, to interact with them, to get them to have that kind of experience they always enjoy with the bank'. He added that the initiative is the bank's quest is to improve customer relationship that will be a win-win for all.
Incorporated as a public limited liability company in 1986, Ecobank Nigeria is a subsidiary of Africa's leading independent banking group, Ecobank Transnational Incorporated (ETI). Ecobank is a full-service bank providing wholesale, retail, investment and transaction banking services and products to governments, financial institutions, multinationals, international organizations, medium, small and micro businesses and individuals.
Ecobank Nigeria is a top tier bank in Nigeria in terms of assets, customer base, deposits and branches. The bank currently operates a consolidated on-line, real time branch network in over 600 locations across the country. From any of these locations, customers can do business with branches in 33 other African countries, with convenience, ease of accessibility and reliability. No other bank in Africa has such a spread.
Following the successful acquisition of Oceanic Bank International by the Ecobank Group, Ecobank Nigeria has become a top tier bank in Nigeria in terms of assets, customer base, deposits and branches. The bank currently operates a consolidated on-line, real time branch network in over 600 locations across the country.
Ecobank had previously acquired the deposit liabilities and customers of the defunct All States Trust Bank Plc, Hallmark Bank Plc and African International Bank Plc (AIB).