First Bank upgrades to Finacle 10 platform

First Bank of Nigeria Plc announced on Tuesday that it was upgrading its information technology infrastructure.

According to the bank, the upgrade is meant to enhance service delivery and provide specialised financial solutions to all its customers.

The bank said in a statement by its  Head of Marketing and Communications,  Mrs. Folake Ani-Mumuney that the bank's upgrading of its system to Finacle 10 banking platform would simplify customers' transactions, support the latest database technologies as well as improve functional and operational capabilities on its network.

'A periodic review of our processes to seek ways of upgrading customer experience is an activity that we are passionate about in First Bank. Consequently, our quest at any given time is to ensure the bank is better positioned to offer efficient services to its over seven million customers across the globe,' she stated.

The statement added that  that the bank would continue to invest heavily in technology in its bid to drive service excellence and product innovation across its branches and electronic channels.

'Our Finacle 10 platform will drive operations that support new lines of business and further extend our services to the under-banked and unbanked in the nation,' the bank stated.

According to the bank, it is normal that in the course of  such system upgrade, some customers may encounter some service disruptions which may continue over the next couple of weeks when the upgrade will be concluded.

But it assured that several alternative platforms had been provided to ensure that customers could carry out their transaction at any time.