AN OPEN PETITION TO NCC RE ETISALAT

The Director -General
Nigerian Communications Commission.
Dear Sir;
A PETITION RE ETISALAT.
Phone number: 08181637084
Name: Tosin Akindele

I find it necessary to bring to your notice the unholy attitude of Etisalat, a GSM telephony company operating in Nigeria.

Friday Oct 16, 2015.
As advised by Etisalat, I sent the code MONTHLY to 229 for data purchase. Among the options offered was the 1GB data bundle for 1 month at N1,000.

The following formed part of the response:
"Dial *229*2*7# for smartphone data bundle @ N1000. All plans listed are valid for 30 days. To opt out, dial *229*0#

Sunday Nov 15, 2015".
On purchase of enough credit in excess of N1,000, I dialed the USSD CODE *229*2*7# as advised but got the following reply:

"Dear customer, your current device is not eligible for this offer".

I placed a call to Etisalat's customer service and was informed by the Customer Service Officer that "they were having issues with the 1GB data plan which would soon be resolved... and advised me to try again later on in the day".

Then came another message that reads:
"200: Dear valued customer, your query/ inquiry with ref. no 9542717 has been resolved. Thank you for choosing etisalat".

7.29pm
Etisalat: "Dear customer, your current device is not eligible for this offer".

This is a breach of contract.
Clearly, the response of the Customer Service Officer is at variance with the earlier claim of non-eligibility of my device by this GSM service provider. A lie had been told.

An alert that my "querry /enquiry" had been solved was yet another lie!

Secondly, if Etisalat has phased out the 1GB monthly data plan, why retain it in their promos and adverts?

Obviously, the retention of this offer or option without any intention to honour it is a deliberate ploys by Etisalat to compel its customers to buy additional credit and subscribe to the N2,000 and higher offers.

It is a bait!
I hereby implore you Sir, to use your good office to call this telephony company to order and compel it to honour its pledge of selling 1GB data to me for one month at a cost of N1,000 only.

Sincerely Yours,
DR TOSIN AKINDELE

Disclaimer: "The views expressed on this site are those of the contributors or columnists, and do not necessarily reflect TheNigerianVoice’s position. TheNigerianVoice will not be responsible or liable for any inaccurate or incorrect statements in the contributions or columns here."

Articles by Tosin Akindele